• Troubleshoot issues as 1st  & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
• Troubleshoot and replace laptop and PC hardware such as CD-Rom, hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs.
• Setup, hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
• Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
• Participate in IT Support queue which will result in assigning and prioritizing open issues.
• Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems.  When appropriate, determine appropriate group for escalation
• Manage customer issues and requests by creating, tracking and documenting technical solutions.
• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
• Build\deploy new workstations (desktop & laptop PC's) using Symantec Ghost
• Install\upgrade hardware\software on Windows XP workstations
• Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation
• Develop credibility with customers by providing timely/accurate support and maintaining positive relations through effective customer follow-up
• Will also support video conferencing endpoints for internal corporate users

Salary Range: 50-70k

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