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DESCRIPTION: Responsible for requirements, analysis, design, development, testing, implementation, and maintenance of voice communications network and Computer Telephony Integration (CTI) systems. Responsibilities include network planning, network engineering, and provisioning Cicso/Avaya of communications networks and equipment. Responsible for design, programming, and support of Call Center CTI systems including PBX networking, ACD, Automated Attendant, Interactive Voice Response Units, traffic analysis systems, and Call Center management systems. Responsible for day to day manintenance and administration of the PBX. Ability to read, analyze, and interpret technical voice communications journals, government reports, government regulations. Ability to respond to both common and complex inquiries or complaints from customers, government regulatory agencies or members of the business community. Ability to effectively present to senior management.
SALARY RANGE: 100-125k base + bonus
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